Star Cruises Genting Rewards is a free loyalty programme that rewards you with a range of exclusive lifestyle and entertainment privileges both on land and onboard any Star Cruises vessels. There are 4 card tiers – Classic, Silver, Gold & Platinum.
Classic tier is the entry level for a Star Cruises Genting Rewards member. For an overview of our membership benefits, please click here.
As our member, activities and purchases made onboard any Star Cruises vessels allows for Points accumulation. Simply present your membership card at the point of transaction. Advancement of card tier is dependent on your activities and Points (known as Genting Points) accumulated within a year along with preset criteria set forth by the company.
Please call the Star Cruises membership hotline or contact the membership counter onboard to report loss of card to prevent any unauthorized usage. You can collect your new card when you are onboard with us.
You will be able to book for cabin or room on any Star Cruises vessel and other Genting Hong Kong affiliate properties.
You can also use Points accumulated for redemption on a wide range of products, services and entertainment shows offered onboard or offset for payment of incidental fees incurred while you are staying with us.
You will not be able to make a partial payment or partial redemption for cabin booking. Only one form of payment method is allowed. You may purchase for a cruise package with full cash payment or Points redemption.
Yes, if the Principal Member has ‘No Show’ status the cabin booking that was under redemption or complimentary status will become a regular non-promotional booking. The published non-member cash rate will be charged to the cabin occupants upon check out; points already deducted or credits used or complimentary cabin entitlement will not be reinstated thereafter.
Star Cruises Genting Rewards card is valid for 5 years from the date of issuance. Upon expiry, please visit any membership counter onboard Star Cruises vessel for renewal and collection of your new card. You will not be able to use your expired card onboard for Points accumulation.
Validity of Genting Points is dependent on the card tier that you are holding.
Thematic, Classic and Silver card members have a Genting Points validity of 1 year, from the date of earning.
Gold and Platinum card members have a Genting Points validity of 2 years, from the date of earning.For Gold and Platinum card members with no Genting Point earning transaction in the past 1 year, the member’s Points will be deemed as expired in 1 year instead of 2 years.
You can check for Points balance after you login to Star Genting Rewards Website or at any Membership Kiosks and Membership Enquiry Terminals located onboard. You can also enquire with our membership hotline personnel.
Genting Points and entitlements that are earned are not transferable, even to immediate family. The benefits and entitlements extended belong solely to the card member. All Genting Points and entitlement are also not exchangeable for cash.
Member cabins are non-transferable by sale, assignment or otherwise such as cabin touting. Members who infringe on this will have their membership suspended immediately followed by subsequent termination. All member benefits and remaining points balance will be forfeited.
Cancellation done before system closure will get a refund of 50% of total Points charged, excluding any amendment charges; cancellation done after system closure will not be refunded.
For cabin bookings under member cash:
Cancellation done before system closure will get a refund of ONLY the cash value charged for the booked cabin, subject to the latest refund policy. Any Points redeemed shall be deemed forfeited; cancellation done after system closure will not be refunded.
In the event of no show, any Points redeemed shall be deemed forfeited and an additional 100% of no show charges (in Genting Points) will be applied. Please note that all non-cancellation bookings will incur relevant penalties. Any request for waiver will not be entertained if the cancellation is done after the cruise date, unless granted with exceptional approval.
A situation like typhoon would be categorized as Force Majeure. Star Cruises will endeavour to give notice of such changes at the earliest practical opportunity. Such changes will not amount to material alteration of the Cruise.
Guest shall have no claim against the Carrier, and the Carrier shall not be liable for hotel or meal charges, travel expenses or other loss, delay, inconvenience, disappointment or expense whatsoever caused in such circumstances. All compensation shall be subject to prevailing terms. Please refer to our passage terms found here for more details.
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