Welcome to Genting Rewards

As a Star Cruises Genting Rewards member, you can enjoy a wide variety of privileges such as points redemption rewards and exclusive rewards during your birthday month.

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About Genting Rewards

Frequently Asked Questions

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1. What is Star Cruises Genting Rewards Membership Programme?

Star Cruises Genting Rewards is a free loyalty programme that rewards you with a range of exclusive lifestyle and entertainment privileges both on land and onboard any Star Cruises vessels. There are 4 card tiers –  Classic, Silver, Gold & Platinum.

Classic tier is the entry level for a Star Cruises Genting Rewards member. For an overview of our membership benefits, please click here.

2. How do I sign up as a member?

You can sign up as our privileged member here or proceed to membership counter while onboard any Star Cruises vessel.

Signup is instantaneous and you can start accumulating Points on your membership card.

3. How do I advance to become a higher tier member?

As our member, activities and purchases made onboard any Star Cruises vessels allows for Points accumulation. Simply present your membership card at the point of transaction. Advancement of card tier is dependent on your activities and Points (known as Genting Points) accumulated within a year along with preset criteria set forth by the company.

4. What should I do if I lose my card?

Please call the Star Cruises membership hotline or contact the membership counter onboard to report loss of card to prevent any unauthorized usage. You can collect your new card when you are onboard with us.

5. What can I do with my Genting Points accumulated?

You will be able to book for cabin or room on any Star Cruises vessel and other Genting Hong Kong affiliate properties.

You can also use Points accumulated for redemption on a wide range of products, services and entertainment shows offered onboard or offset for payment of incidental fees incurred while you are staying with us.

6. What if I do not have enough Points to book for a cabin? Can I use a partial payment of Points and Cash?

You will not be able to make a partial payment or partial redemption for cabin booking. Only one form of payment method is allowed. You may purchase for a cruise package with full cash payment or Points redemption.

7. IF MY POINTS WERE DEDUCTED OR CREDITS WERE USED FOR CABIN REDEMPTION OR I HAVE COMPLIMENTARY CABIN ENTITLEMENT, IS IT NECESSARY FOR ME TO BE ONE OF THE CABIN OCCUPANTS OR BE ON THE SAME CRUISE?

Yes, if your points were deducted or credits were used or have a complimentary cabin entitlement, you are the ‘Principal Member’ and must be a cabin occupant on the same cruise.

8. I AM A PRINCIPAL MEMBER AND AM UNABLE TO JOIN THE CRUISE, BUT MY COMPANIONS IN THE SAME CABIN DECIDE TO CARRY ON WITHOUT ME. WILL THERE BE ANY ADDITIONAL CHARGES?

Yes, if the Principal Member has ‘No Show’ status the cabin booking that was under redemption or complimentary status will become a regular non-promotional booking. The published non-member cash rate will be charged to the cabin occupants upon check out; points already deducted or credits used or complimentary cabin entitlement will not be reinstated thereafter.


9. Is there any expiration date to the Membership card and Genting Points accumulated?

Star Cruises Genting Rewards card is valid for 5 years from the date of issuance. Upon expiry, please visit any membership counter onboard Star Cruises vessel for renewal and collection of your new card. You will not be able to use your expired card onboard for Points accumulation.

Validity of Genting Points is dependent on the card tier that you are holding.

Thematic, Classic and Silver card members have a Genting Points validity of 1 year, from the date of earning.

Gold and Platinum card members have a Genting Points validity of 2 years, from the date of earning.For Gold and Platinum card members with no Genting Point earning transaction in the past 1 year, the member’s Points will be deemed as expired in 1 year instead of 2 years.

10. How do I extend the validity of unused Genting Points?

Genting Points cannot be extended and any unused Genting Points will be deemed forfeited upon expiry.

11. How do I check for my Genting Points balance and other entitlement?

You can check for Points balance after you login to Star Genting Rewards Website or at any Membership Kiosks and Membership Enquiry Terminals located onboard. You can also enquire with our membership hotline personnel.

12. Are Genting Points & entitlements transferrable or exchangeable for cash?

Genting Points and entitlements that are earned are not transferable, even to immediate family. The benefits and entitlements extended belong solely to the card member. All Genting Points and entitlement are also not exchangeable for cash.

13. What will happen if a member is found to have transferred or sold his cabin to a 3rd party?

Member cabins are non-transferable by sale, assignment or otherwise such as cabin touting. Members who infringe on this will have their membership suspended immediately followed by subsequent termination. All member benefits and remaining points balance will be forfeited.

14. What happens to the person(s) who purchases a cabin from another member?

The full published rate will be applied to the cabin and the difference will be collected from the cabin occupants.

15. What is your cancellation policy for cabin bookings?

For cabin bookings under Points redemption:

Cancellation done before system closure will get a refund of 50% of total Points charged, excluding any amendment charges; cancellation done after system closure will not be refunded.

For cabin bookings under member cash:

Cancellation done before system closure will get a refund of ONLY the cash value charged for the booked cabin, subject to the latest refund policy. Any Points redeemed shall be deemed forfeited; cancellation done after system closure will not be refunded.

In the event of no show, any Points redeemed shall be deemed forfeited and an additional 100% of no show charges (in Genting Points) will be applied. Please note that all non-cancellation bookings will incur relevant penalties. Any request for waiver will not be entertained if the cancellation is done after the cruise date, unless granted with exceptional approval.

16. Is online booking available and how do I use it?

You can book for your cruise conveniently and quickly over the internet or via our mobile application. Make an online booking now by clicking here or download the app by clicking here.

17. Are we able to check-in online?

You can take advantage of the online check-in to expedite the embarkation process. This service is available from 7 days up to 24 hours prior to departure. Click here to check-in online.

18. What happens if my booking is affected by an act of God (eg: typhoon)?

A situation like typhoon would be categorized as Force Majeure. Star Cruises will endeavour to give notice of such changes at the earliest practical opportunity. Such changes will not amount to material alteration of the Cruise.

Guest shall have no claim against the Carrier, and the Carrier shall not be liable for hotel or meal charges, travel expenses or other loss, delay, inconvenience, disappointment or expense whatsoever caused in such circumstances. All compensation shall be subject to prevailing terms. Please refer to our passage terms found here for more details.

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